FAQ's
Frequently Asked Questions (FAQs)
Welcome to the Metrox FAQ page. Here you'll find answers to the most common questions about our coffee mugs, orders, shipping, returns, and more.
Orders & Payments
How do I place an order?
Simply browse our collection, add your favorite coffee mug(s) to your cart, and proceed to checkout. Follow the instructions to complete your purchase securely.
What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.
Can I cancel my order?
Yes. Orders may be canceled within 12 hours of purchase. After this period, your order may already be in processing and cannot be guaranteed for cancellation.
Shipping & Delivery
How long does it take to process my order?
All orders are processed and shipped within 3–5 business days after payment confirmation.
How long will delivery take?
Delivery times vary depending on your location and the shipping carrier. Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
Do you ship internationally?
Shipping availability depends on your location. Please enter your address at checkout to see available shipping options.
How can I track my order?
If tracking is available for your shipment, you will receive tracking details via email once your order has been dispatched.
Products
What products does Metrox sell?
Metrox specializes in high-quality coffee mugs designed for everyday use, gifting, and coffee lovers.
Are your mugs microwave-safe?
Product specifications may vary. Please check the product description on the individual product page for detailed care instructions.
Are your mugs dishwasher-safe?
Many of our mugs are dishwasher-safe, but we recommend reviewing the specific product description for care recommendations.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of delivery, provided the item is unused, in its original condition, and returned in its original packaging.
What if my mug arrives damaged?
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and provide photos of the item and packaging. We will work to resolve the issue as quickly as possible.
When will I receive my refund?
Approved refunds are typically processed within 5–10 business days after the returned item has been received and inspected.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Customer Support
How can I contact Metrox?
You can reach us using the contact details below:
Metrox
📍 44/46 Morningside Road, Edinburgh EH10 4BF, United Kingdom
📧 Email: info@metrox.co.uk
📞 Phone: +44 0131 446 9777
How quickly do you respond to inquiries?
We aim to respond to all customer inquiries within 24–48 business hours.
Still Need Help?
If you can't find the answer you're looking for, please contact our customer support team.
Email: info@metrox.co.uk
Phone: +44 0131 446 9777
Thank you for choosing Metrox! We appreciate your business and are committed to providing excellent products and customer service. ☕✨