Privacy policy

Privacy Policy

Last Updated: June 2026

Introduction

Welcome to Metrox ("we," "our," or "us"). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, place an order, or interact with our services.

Contact Information

Metrox
📍 44/46 Morningside Road, Edinburgh EH10 4BF, United Kingdom
📧 Email: info@metrox.co.uk
📞 Phone: +44 0131 446 9777

Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Payment information (processed securely through third-party payment providers)

Automatically Collected Information

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Date and time of visits
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Ship products within our standard 3–5 business day processing period
  • Provide customer support
  • Communicate order updates and shipping notifications
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations

Payment Processing

We do not store complete payment card information on our servers. Payments are processed securely through trusted third-party payment providers that maintain industry-standard security measures.

Sharing Your Information

We may share your information with:

  • Shipping and delivery providers
  • Payment processors
  • Website hosting and technology service providers
  • Legal authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember customer preferences
  • Analyze website traffic
  • Enhance user experience

You may disable cookies through your browser settings, although some website features may not function properly.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and customer service requests
  • Meet legal, accounting, and tax obligations
  • Resolve disputes and enforce agreements

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Restrict or object to certain processing activities
  • Request a copy of your data

To exercise these rights, please contact us using the details provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.

Children's Privacy

Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Metrox
📍 44/46 Morningside Road, Edinburgh EH10 4BF, United Kingdom
📧 Email: info@metrox.co.uk
📞 Phone: +44 0131 446 9777

By using our website and services, you agree to the terms outlined in this Privacy Policy.