Terms of service

Terms of Service

Last Updated: June 2026

1. Introduction

Welcome to Metrox. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

2. About Metrox

Metrox
📍 44/46 Morningside Road, Edinburgh EH10 4BF, United Kingdom
📧 Email: info@metrox.co.uk
📞 Phone: +44 0131 446 9777

3. Products and Services

Metrox sells coffee mugs and related products through our online store.

We strive to display product descriptions, images, and pricing accurately. However, we do not guarantee that all product descriptions, colors, images, or other content will be completely accurate, current, or error-free.

4. Orders

By placing an order, you confirm that:

  • You are at least 18 years old or have permission from a parent or guardian.
  • The information you provide is accurate and complete.
  • You are authorized to use the payment method provided.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders suspected of fraud or unauthorized activity.

5. Pricing and Payments

All prices displayed on our website are listed in the applicable currency and may be changed without notice.

Payment must be completed before an order is processed and shipped.

In the event of a pricing error, we reserve the right to cancel affected orders and issue a full refund.

6. Shipping and Delivery

Orders are typically processed and shipped within 3–5 business days after payment confirmation.

Delivery times may vary depending on shipping carrier services, destination, weather conditions, customs procedures, or other factors beyond our control.

Metrox is not responsible for delays caused by third-party shipping providers.

7. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Customers should review our Return & Refund Policy before making a purchase.

8. Order Cancellations

Orders may be canceled within 12 hours of purchase. Once an order has entered processing or has been shipped, cancellation may not be possible.

9. Intellectual Property

All content on the Metrox website, including but not limited to:

  • Logos
  • Branding
  • Product images
  • Graphics
  • Text
  • Website design

is the property of Metrox and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, or exploit any content without our prior written consent.

10. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Disrupt or interfere with website functionality.
  • Upload malicious software, viruses, or harmful code.
  • Use our content without authorization.

11. Limitation of Liability

To the fullest extent permitted by law, Metrox shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from:

  • Use of our website
  • Purchase of our products
  • Delayed shipments
  • Website interruptions
  • Third-party services

Our total liability shall not exceed the amount paid by the customer for the relevant order.

12. Disclaimer of Warranties

Our website and products are provided on an "as is" and "as available" basis.

We make no warranties, express or implied, regarding:

  • Website availability
  • Accuracy of information
  • Product suitability for a particular purpose
  • Uninterrupted or error-free operation

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Scotland and the United Kingdom, without regard to conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Scotland.

15. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Changes will become effective immediately upon posting on our website. Continued use of our website following any updates constitutes acceptance of the revised Terms.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Metrox
📍 44/46 Morningside Road, Edinburgh EH10 4BF, United Kingdom
📧 Email: info@metrox.co.uk
📞 Phone: +44 0131 446 9777

By accessing our website and placing orders with Metrox, you acknowledge that you have read, understood, and agreed to these Terms of Service.